About the Company Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts and Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.The Langham, Gold Coast & The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia's playground. Comprising of 339 guest rooms, suites and luxury apartments, located on the absolute beachfront. The Langham, Gold Coast brings together modern amenities and rooms, a resort atmosphere, World-class dining venues, and superior conferencing & events facilities positioning it as the premier location to relax and be inspired.The Langham, Gold Coast offers its guests a new wave of luxury on the Gold Coast - with a focus on bespoke service and extraordinary experiences, positioning The Property as the leading luxury product in the market and beyond. We are seeking service-centric and luxury minded service professionals to join our Langham Service Centre (Call Centre) team. Key ResponsibilitiesAs our Langham Service Agent you will be responsible for delivering a high level of customer service to ensure all guest expectations are met or exceeded wherever possible. In this dynamic role, you will handle and transfer all internal and external phone calls which are received via our main switchboard. As our Langham Service Agent you will also support our Food & Beverage Reservations & Ticketed Events Bookings, In-Room Dining orders, and direct external guests calls to the Reservations Team for Rooms Reservations.As the first point of contact for future guests and visitors you provide a high level of service and excellent Hotel Knowledge to provide accurate and timely service over the phone to leave a lasting first impression.Qualifications & SkillsOur Langham Service Agents will view service an art form- passionate about quality in all forms, from the product, to the service, team and delivery! To be successful in the role you will have been in a similar role in a fast-paced environment.Other key attributes we are looking for include: Passion for service excellence and providing superior hospitalitySuperior Phone MannerExcellent interpersonal and communication skillsGood working knowledge of IT and Systems (opera an advantage)Tertiary Qualifications in Hotel/Hospitality/Business or similarAustralian work rightsLive fully with LanghamThe Langham Hotels & Resorts offers current and future colleagues:Benchmarked and competitive remuneration Excellent Training Opportunities and Career ProgressionComplimentary Meals & Laundry6 Complimentary Hotel Nights at LHG Hotel and Resorts each yearA vast array of benefits and recognition incentives!