Melbourne, situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-Wurrung peoples of the Kulin nation, has long been considered one of the world's most liveable and prosperous cities and a thriving example of multiculturalism and diversity. The City of Melbourne is a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here.
About CityLab
CityLab exists to 'make government work better for everyone' and at its core, delivering value for people, place and planet is what it's all about. It is a space to challenge current ways of working; help envisage new possible futures; prototype and experiment with new ideas; and coach and up-skill City of Melbourne people along the way.
About the Role
The Senior Service Designer role is responsible for supporting the delivery of projects or programs in CityLab. Working closely with Service Design Leads, the Senior Service Designer ensures successful project execution through all aspects of a project or program.
* Plan, deliver, and implement all stages of strategic and service design projects, including research, ideation, prototyping, and final outputs.
* Work with the team to plan and execute key project activities, including feasibility, brief writing, scheduling, and outcome reporting.
* Present complex ideas to stakeholders through visual assets and models.
* Inspire creative confidence within the team, empowering others to reach their full creative potential.
* Stay informed on current trends in service, strategic, and planet-centric design, recommending improvements to enhance program outcomes.
What You Will Bring
* Bachelor's degree or relevant experience in design, innovation, or related field.
* Extensive experience leading human-centred/service design projects, including research, ideation, prototyping, and final output production.
* Proven experience using agile delivery methods, including brief design, visual management boards, and project reporting.
* Ability to foster a safe, positive space for idea exploration, creativity, and action.
* Experience managing complex issues in politically sensitive environments.
* Strong oral and written communication skills, including report writing, presentations, and negotiation.
* Skil
* led in building and maintaining relationships with key stakeholders and understanding their needs.
* Flexible and adaptable, consistently delivering high-quality outcomes in changing environments.
How to Apply
This is a fantastic opportunity to build on the career you have developed to date and become an integral part of the vibrant energy that defines Melbourne city. If you have a genuine commitment and passion for making a difference in the community, this could be the role for you.