Join Our Team and Make a Difference in Patient Care!
Are you passionate about helping others and seeking a workplace that truly values its employees? At Qscan Group, we prioritise the growth and development of our greatest asset – our people. Join a dedicated team of professionals committed to providing high-quality, compassionate patient care using state-of-the-art equipment.
About the Opportunity:
Are you a confident and motivated leader? We have an exciting opportunity for you to make a difference in the health management field in Canberra!
As our Customer Service Team Leader, you’ll play a vital role in supporting our patients, medical imaging professionals, and referrers. Based primarily at our Kingston clinic, you’ll oversee our clerical teams across Kingston, Macquarie, and North Canberra Hospital, ensuring exceptional service delivery.
We’re looking for someone who is passionate about healthcare and has flexible availability from Monday to Friday, between 8 AM and 7 PM. If you're ready to lead a dynamic team and drive positive change, we want to hear from you!
Key Responsibilities:
* Manage and Supervise: Oversee daily operations and supervision of our clerical team, including rostering.
* Drive Team Performance: Foster team recognition, cohesion, and engagement to build and retain a high-performing team.
* Collaborate Effectively: Work within a multi-disciplinary team to ensure efficient customer service systems and processes.
* Handle Escalations: Serve as the escalation point for customer service enquiries, feedback, and complaints.
* General Management: Participate in performance management, address disciplinary concerns, identify training and development needs, and assist with recruitment activities.
About You
The ideal Customer Service Team Leader will bring:
* A strong customer focus, driven to provide empathetic, patient-centric service.
* Excellent communication skills to effectively interact with patients, referrers, and colleagues.
* Organisational skills, managing multiple tasks efficiently in a fast-paced environment.
* Technical proficiency, comfortable using computer systems and eager to learn new software (experience with Radiology Information Systems is a plus).
* Previous experience in a management or leadership role is highly regarded, preferably in the medical field.
Working for Qscan Group offers you:
* A great team culture, where you will be supported to participate in personal and professional development programs.
* Competitive remuneration package with additional employee discounts.
* A Flexible Work Arrangements policy to help you achieve the ideal balance between work and personal responsibilities.
* Access to our Employee Assistance Program to enhance your health and well-being.
* A range of employee benefits, such as paid parental leave and annual flu vaccinations.
Qscan Group encompasses Qscan Radiology Clinics, South East Radiology, North Coast Radiology, Alpenglow Radiology, and Envision Medical Imaging. Together, we offer comprehensive diagnostic medical imaging services across Australia, utilising advanced technology and subspecialty trained radiologists to ensure the highest standards of care. Each entity within our network contributes uniquely to our mission of excellence, providing consistent, caring, and professional services.
If this opportunity excites you and you are eager to join an organisation that invests in its people, apply now, and become part of our compassionate and innovative team!