Who we are
Join Crowne Plaza, one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure, or a blend of both. We've thoughtfully designed our spaces to encourage, support, and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans, not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
What is the job?
After a big meeting far away from home, or a long wait for a delayed flight, is there anyone more welcoming than a smiling bartender? As the friendly face of our hotel bars, you’ll also be a helpful host, a local expert, and a proud brand ambassador. Whether you’re preparing drinks exactly as our guests want or serving them delicious food, you’ll be devoted to creating relaxing, memorable experiences.
Your day to day
* Creating a warm welcome for every single guest that sets the tone for their experience with us
* Preparing and serving drinks to high standards, and highlighting promotions to guests
* Working with your restaurant colleagues to offer a seamless food service
* Setting up your bar – stock up on all the supplies you’ll need, manage your inventory, and make sure all your equipment works
* Changing beer kegs
* Looking after your bar – keep it clean and tidy and make sure the alcohol is always secure
* Handling cash and credit transactions
* Looking smart – wear your uniform with pride and follow Crowne Plaza grooming standards
* Following IHG’s safety and food handling procedures at all times
* Be ready to jump into other ad-hoc duties when your colleagues need your help
What we need from you
* The right to work in Australia
* Valid Responsible Service of Alcohol
* Previous experience in a Food & Beverage/Restaurant & Bars related position
* Excellent interpersonal skills
* Bilingual or multilingual language skills (advantageous)
* Excellent personal grooming and hygiene standards
* Fitness – you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push, and pull objects like furniture, crates, and kegs up to 23 kg – we have the equipment to support you
* Ability to work in a team and a fast-paced environment and prioritise workloads, as well as assist in supporting the team with other duties as required
* Flexibility to work a rotating roster – nights, weekend, and public holiday shifts are all part of the job
* Motivation – your presence will impact your team and our guests; therefore, it will be important to stay motivated and energised
What you can expect from us:
We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey.
* Free staff meal on shift
* Full uniform provided, laundered in-house
* Paid birthday leave in addition to your annual leave
* Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills
* You have the opportunity to fast track your career with a growing global company
* Popular hotel perks and discounts on the retail platform
* Some of the best employee discounts across our IHG Hotels for accommodation, food, and beverage!
* Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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