Job Description
The Client Suites Concierge and Lobby Concierge is a client-facing role that requires exceptional guest experience skills, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.
Key Responsibilities:
* Conduct regular floor walks to elevate the experience and address issues before they become problems
* Follow up with staff or guests when resolving issues to ensure expectations have been met
* Coordinate with client teams to prepare for client meetings, ensuring all necessary resources are available
* Manage the client suites environment, maintaining cleanliness, organization, and brand consistency
* Provide knowledgeable assistance with technology and presentation equipment in meeting rooms
* Arrange and oversee catering services, ensuring timely delivery and presentation
* Act as a central point of contact for client-related queries and wayfinding within the suites
* Manage visitor bookings using the guest management system Condeco
* Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed
Requirements:
* Experience in customer service or hospitality, preferably in a corporate environment
* Strong interpersonal skills and a focus on creating positive client interactions
* Ability to anticipate needs and provide proactive solutions in a fast-paced environment
* Excellent communication skills, both written and verbal; a secondary language would be desirable
* Proficiency in Microsoft Office suite and familiarity with meeting room management systems
About Us:
JLL is committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. We embrace diversity and celebrate the unique contributions of all individuals. As an organisation, we continue to rank among the World's Most Ethical Companies.