What success looks like in this role:
1. May function as team or site leader providing direction to other technicians
2. Performs server and storage break and fix.
3. Provides support for Enterprise products
4. Desk side support specialist
5. Provides support for enterprise storage products
6. Supports Networking products - including Cisco certification requirements
7. Provides support for Payment systems products and Unisys core-CMOS products May have project management responsibilities for smaller projects
8. Possesses other, high skilled, specialized technical skills.
9. Provides support for software, hardware and networking support for desktops, laptops and servers
10. Provides maintenance and support on legacy products
11. Installs and maintains PCs and associated software, networks, servers and peripherals
12. Performs installs, moves, adds and changes as required
13. Tests and certifies PCs, networks, servers and client approved applications
14. Provides follow-up on problems or escalation.
15. Maintains a high degree of professionalism in actions, demeanor and dress.
16. Ensures customer satisfaction throughout the service delivery transaction
17. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
18. Perform IMAC and exposure to project management
19. Support Unisys Legacy products
#L1-AS1
You will be successful in this role if you have:
20. High school degree required
21. 2-4 years of hands-on technical experience
22. Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.