At the Otago Regional Council (ORC), our goal is to protect and enhance the environment and enable our communities to do the same. So we can deliver on our responsibilities, we're not overstating when we say we have some really big targets to reach. We need the right people, in the right roles, to help us get there. In return, we offer a positive and go-ahead organisational culture, where work/life balance is both respected and valued.
Otago's a pretty special place, covering a vast area - the third largest local government region in New Zealand. Those who call Otago home enjoy access to mountains, coastal lowlands, dramatic rivers and wild beaches. Our environment is part of who we are, and at ORC, we work each day to look after it.
The Opportunity
Our Customer Experience team at the Otago Regional Council is looking for a Customer Support Representative to join the team on a part-time (22.5 hours per week) in our busy Queenstown office.
The purpose of the role is to provide a first-rate customer experience across our phone, reception, email and social media channels. Whether it's assisting customers with rates payments, public transport and pollution enquiries, or greeting visitors at reception - we are seeking someone with an adaptable communication style to deliver exceptional service to our diverse community in Otago.
As a Customer Support Representative, you will be responsible for:
1. Ensuring all customers are supported to the highest possible standard.
2. Keeping your knowledge of ORC information up to date, with the aim of first contact resolution for customers.
3. Being the 'face' of the ORC and creating an atmosphere at reception that is welcoming and helpful for our customers.
4. Timely reporting of problems, issues or complaints to the manager.
5. Passing on required messages to ORC staff using the most appropriate channel.
If you have excellent service skills combined with exceptional verbal and written communication skills, then this is the role for you!
About You
Our ideal candidate will have:
1. Experience in a customer service, retail or hospitality environment.
2. Proven interpersonal skills, with the ability to effectively communicate verbally, written, and face to face.
3. Be professionally presented with a customer-focused attitude.
4. Strong organisational skills and ability to use computer systems.
What we offer
We recognise and celebrate diversity within Team ORC and are committed to providing a work environment that supports inclusion and equal opportunities. We actively encourage applications from anyone who will live our values of MANA- We influence with respect and integrity, TIKA- We do the right thing and do things right and AROHA- We show that we care, alongside us, regardless of their background.
To support our diverse and capable team, we're pleased to offer enhanced benefits such as:
1. Flexible work opportunities.
2. Life Insurance.
3. Superannuation.
4. Competitive remuneration packages.
How to Apply
If you meet the above criteria, we welcome your application including your CV and cover letter outlining why you are the person for this role via the Apply button.
Please note. We don't always work to fixed closing dates and may start considering and interviewing candidates as their applications are received so we encourage you to apply early.
All candidates require the right to work in New Zealand.
Applications will be processed as they are submitted.
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