The FAA Group has been operating for over 30 years servicing over 20,000 clients. We provide a wide range of financial services and products to a range of clients in both the government and private sectors.
Based on the Sunshine Coast, we are in a substantial growth phase; as such we have a unique opportunity for Administration Support to join our team in our Maroochydore office.
Key Role Responsibilities
In this role, you will be responsible for providing high-quality client service and administration support within a team environment. You will primarily be handling incoming enquiries from our clients and help facilitate the smooth operation of all client-associated activity including administration and client liaison both in person and by correspondence.
Skills / Attributes Required
* Ability to deliver excellent customer service
* Excellent communication skills and ability to build rapport easily with clients
* Excellent Maths and English skills
* Excellent telephone manner
* Effective administration and time management skills
* Ability to work under pressure
* Highly organised
* Extremely diligent with your attention to detail
* Good computer skills and knowledge with aptitude to learn new systems
* Proven ability to take ownership, demonstrate initiative and problem-solving
* The ability to blend into a vibrant and energetic team
* Can-do attitude
Opportunities to be trained in the following:
* Telephone and F2F contact with clients
* Internal CRM and Diary management
* Salary Packaging
* Novated Leasing
* Estate Planning
* Loan Writing
* Insurance and Investment processing
* Taxation return preparation
* Property Management
* Investment Property client assistance
What’s in it for you?
FAA is a family-owned and operated business based on the Sunshine Coast providing a magnificent lifestyle with many other advantages:
* Dynamic and growing organisation
* Professional development
* Regular training provided
* Efficient systems & processes
* Access to our comprehensive range of services
* Monthly Team Development Club activities, staff BBQ’s and Awards
To Apply
Submit your resume, as well as a cover letter outlining your ability to meet the attributes required.
You must have the right to live and work in this location to apply for this job.
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