We are seeking Part-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us.
Why Join Us?
We believe in rewarding your development and performance. At CommBank, we like to say that the Direct Banking team is at the heart of the best Retail Bank in Australia, and we're there for our customers when they need it most.
Your Role
You'll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. This is what makes Direct Banking so special.
About the Job
You'll be the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries. You'll leave a lasting impression on your customers by providing friendly, personal and efficient service.
* You'll be empathetic and resilient.
* You'll ask the right questions to understand what our customers really need and find them the best solutions.
* You'll do your very best to resolve all enquiries on the first call and achieve this by communicating, listening and learning.
Our Shifts and Training
We offer an interactive and supportive training program that will ensure you make an immediate and lasting impression on our customers from day one. The training is a compulsory component and will be a mix of in-person and virtual for the first 5 weeks.
Please note you must commit to this roster for 12 months. We have multiple shift schedules available:
* Monday - Friday, 9am - 2pm AEDT
* Monday - Friday, 3pm - 8pm AEDT
* Tuesday - Saturday, 9am - 2pm AEDT
* Tuesday - Saturday, 3pm - 8pm AEDT
* Sunday - Thursday, 9am - 2pm AEDT
* Sunday - Thursday, 3pm - 8pm AEDT
Your Development
In addition to training, we offer an 18-month development program to upskill and develop your Customer Care capabilities. Our 4-tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach.
Work from Home with Us
These positions have been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, and a connection to the internet, then leave the rest to us. Our interactive 'Hub' days will help you stay connected and engaged as a team, occurring once every fortnight in the office.