Administration & Support, Lending / Leasing / Retail Banking, Retail BankingOur Client Care team is part of Client Service and Support within Banking and Financial Services and is responsible for providing timely and empathetic resolution of client complaints by phone and in writing.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.What role will you play?You will be working closely with clients to build trust and understand their situation, then using your investigative skills to uncover the origin of the issue and provide a mutually beneficial outcome.With an eye for quality, you will ensure suitable resolutions are provided to our clients and share insights to enable continuous process improvement in delivering exceptional client experiences.What you offerExcellent interpersonal and communications skillsHigh level of empathyAbility to follow policy and proceduresStrong sense of client commitment and customer serviceDeadline driven and able to operate in a fast-paced environmentWe love hearing from anyone inspired to build a better future with us. If you're excited about the role or working at Macquarie, we encourage you to apply.About Banking and Financial ServicesBanking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business, or investing to manage wealth.BenefitsMacquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:Hybrid and flexible working arrangementsOne wellbeing leave day per year and up to five additional days leave based on length of serviceUp to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parentPaid volunteer leave and donation matchingRange of benefits to support your physical, psychological and financial wellbeingAccess to a wide range of learning and development opportunitiesOur commitment to diversity, equity, and inclusionWe are committed to fostering a diverse, equitable, and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.
#J-18808-Ljbffr