About Steadfast Group
We are the largest general insurance broker network and underwriting agency group in Australasia, with growing international operations.
Our culture is built on the idea that a network of brokers is stronger together. We believe that none of us is as good as all of us.
At Steadfast, we take pride in our diverse team members and their unique skill sets. Our team collaborates across business units to bolster our broker network and pioneer innovative thinking, systems, and technologies.
Job Title: Desktop Support Analyst
We are seeking a skilled Desktop Support Analyst to provide technical and functional support to internal staff for hardware and software issues.
The successful candidate will respond to queries, resolve incidents, and perform root cause analysis on IT and business functional issues.
Responsibilities:
Provide technical support for PC, laptop, and LAN hardware, software, scanners, printers, and peripherals, including iPhones, Wi-Fi, Bluetooth, and hotspots.
Participate in asset stock takes and manage assets.
Work on rotating rosters and be available to work at other company sites as requested.
Identify and suggest improvements to procedures.
Requirements:
3+ years' experience in a Service Desk/Desktop Support environment providing level 1 & 2 support.
Experience working in a Service Desk/Help Desk/customer service environment.
Ability to communicate verbally and in writing, and form good relationships with staff at various levels within the business.
Ability to operate independently and as part of a team.
Knowledge and experience working with Microsoft Windows 10/11 desktop operating environments, Microsoft 365 administration, and Exchange online.
Experience using Endpoint Management software, Networking, and Enterprise Ticketing Systems.
Benefits:
We offer flexible working arrangements, career advancement opportunities, professional development, and comprehensive benefits tailored to support your well-being.
Join us and enjoy access to:
Flexible working arrangements.
Career advancement opportunities.
Professional development through training programs and mentorship initiatives.
Comprehensive health and wellbeing program.
Discounts on travel, hotels, and electronic packages through our partners.
About Us:
Our purpose is to create solutions that help our businesses and network achieve better outcomes for clients and communities.
We strive to create a diverse work environment where everyone feels valued and respected.
We aim to promote equality and inclusion, and give back to charities through our Steadfast Foundation.
Salary: $80,000 - $100,000 per annum depending on experience.