About RDO Equipment: We have a strong legacy of over 60 years supporting our customers across Agriculture, Forestry, Construction and Turf.
The Role
We are currently seeking a Customer Support Representative to join our team in our Derrimut branch.
Key Responsibilities:
* Sell machine maintenance and repair services, repair parts, extended warranties, and other approved products.
* Maintain a high level of technical knowledge of products and services, providing technical assistance and advice.
* Manage the assigned territory, ensuring all customer needs are met.
* Use company systems/tools to document, track, and record all sales activities accurately.
* Address customer concerns and provide timely remedies.
Requirements:
* Certified expertise in Heavy Diesel Fitting, Mobile Plant Mechanics, Diesel Mechanics, or an equivalent qualification.
* Hands-on experience in a related role, with a background in sales, service, training, or similar activities.
* Strong computer skills to navigate our digital tools and systems efficiently.
* Excellent communication and relationship-building abilities.
* Outstanding customer service skills and a deep understanding of what drives our customers' businesses.