Take the next step. Be part of something bigger at Suncorp.Are you ready to embark on an exciting career journey with one of the industry leaders in Insurance? We're on the lookout for a Claims Manager to become a valuable addition to our dynamic team on a permanent full-time basis.The role offers flexible working arrangements with a hybrid approach between office based & work from home.Why Choose Suncorp Group?At Suncorp Group, we're not just about business; we're about making a real difference in people's lives and the communities they call home. Few roles within our organization are as foundational in achieving this mission as our Claims teams. They provide unwavering support and empathy to customers during their most challenging moments, all while working tirelessly to help them regain control of their lives.What you’ll doBe the primary point of contact for customers who have experienced loss or damage to their property, and pro-actively provide progress updates as to claim progression.Provide case management; maintain a portfolio of new and existing home claims.Cost management through liaising with assessors and external vendors.Advise customers of their policy entitlements and explain the claims and repair processes as required.Meeting Key Results metrics, which are in line with overall business objectives.Have quality conversations with our customers to explain the claims process, claim outcomes and offer support throughout the claim life.What you’ll bringAbility to demonstrate compassion and empathy for the customer.Strong commitment and a high degree of integrity to help meet and exceed customer expectations.Excellent verbal communication skills – listen, build rapport, communicate complex issues.Proficient computer skills including professional email writing and data accuracy.Time management skills and a strong attention to detail.Adaptable and responsive to a continuously changing environment.To be resilient and have an ability to positively manage difficult situations.As these roles require the ability to work from home you will need:An ergonomic set up, a phone line (landline), internet connection, dual monitors, a mouse, and a quiet area where you will not be disturbed during work hours.If you do not have all these already you will need to have them by your first day. Suncorp will supply you with a laptop on your first day.What we can offer youSuncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click HereWhy you’ll love working with usFor over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today! Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Lisa.scanlon@suncorp.com.au for a confidential conversation.Chase the Sun, apply online today! Your future at Suncorp Group awaits!Advertised: 31 Mar 2025 AUS Eastern Daylight TimeApplications close: 09 Apr 2025 AUS Eastern Standard Time
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