Your new company
A growing Managed Service Provider based in Melbourne's East requires a Level 2/3 Systems Engineer to their team for a permanent role commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.
Your new role
In this exciting new role, you will be:
* Providing 2nd & 3rd level remote and onsite support for clients.
* Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
* Performing technical support of servers, network and hardware.
* Assisting with the delivery of infrastructure projects.
* Delivering a high level of customer service and communication.
* Handling escalations, whilst mentoring and training Level 1 & Level 2 Support Engineers.
What you'll need to succeed
To be successful in your application, you will need:
* Demonstrated experience in providing level 2 IT support.
* Sound knowledge of Office 365, Exchange, Intune, Windows Server, Active Directory, Hyper-V and Network troubleshooting.
* Experience with Autotask PSA, Datto RMM and IT Glue is highly advantageous.
* A tertiary education in Information Technology as well as Microsoft, Azure, WatchGuard, CompTIA and ITIL certifications are beneficial.
* Proven experience working within a Managed Service Provider or Consultancy.
* Current driver's license and access to a car.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to Daniel.Bertino@hays.com.au.