About Us :
Strike is a global leading in hands-free technology, offering quality car phone holders, cradles, mounts, car kits, antennas, RAM Mounts, rugged cases and more.
About You :
* Applicable years of industry experience
Position Summary :
This role is responsible for managing the interface between the customer and the company including acting as first point of contact for customer enquiries and complaints, order processing and acting as a liaison between customers, third party service providers and the business to resolve all customer queries/complaints. In addition this role is responsible to coordinate the day to day activities of the Customer Service team to ensure professional and timely service to customers.
Key Requirements :
* Applicable years of experience in a customer service role in a manufacturing environment, with a focus on dealing with customers over the phone
* Experience in a team leader/supervisor role highly regarded
* Excellent written, telephone and personal communication skills
* Ability to liaise effectively and develop strong working relationships with company management, employees, customers and suppliers
* Self-motivated team player with the ability to work calmly under pressure, to meet tight deadlines and see tasks through to completion with minimal supervision
* Excellent time management skills and the ability to prioritise a diverse workload
* Attention to detail as well as a high degree of accuracy in data entry; the ability to ensure that customer requirements are recorded exactly as specified
* High level of customer service, including appropriate interpersonal skills to manage demanding or difficult customers appropriately
* The ability to influence outcomes through others, especially to ensure compliance; at times this will require the ability to “push-back” or to know when to escalate
* High level of time management and organisational skills, can manage own time and tasks to completion
* “Can-do” attitude and leads by example
* Communicates effectively with team – provides clear information/instructions & listens to team effectively
* Communicates effectively with colleagues and management regarding all aspects of customer service
* Ability to coach and up-skill team in all aspects of customer service in order to ensure the efficiency and quality of service
* Demonstrated ability to solve problems within level of accountability
Job Responsibility :
* Receive all incoming orders, check details and enter into software in accordance with company procedures
* Advise any discrepancies such as lead-time or quality issues to customer &/or Sales manager and record outcome
* As directed by Accounts Receivables Manager advise management of any credit issues such as over credit limits or outstanding payments
* Co-ordinate booking times for all transportation and ensure follow up of any failure to comply with allocated times
* Prepare invoices and distribute to warehouse accordingly, post or email invoices as required
* Prepare price change notifications for new and/or existing customers for approval
* Assist Customer Service Representative with investigating claims received from Customers relating to damages, short supply and incorrect stock received etc.
* Liaise with QA Manager on all matters raised by customers or consumers including complaints
* Provide sales administration support to Sales Team, through preparation & distribution of monthly reports, provision of DIFOT and customer complaint data, price increase/product change letters, maintenance of customer database etc.
* Maintain Customer Database
* Other duties as directed
Job Functions :
Customer service / sales - inbound
Job Benefits :
TBA
Selling Point :
Strike Products
Contact :
Kirsty Ryan