Location: Abbotsford, Yarra Falls
This is a hybrid position primarily based in Abbotsford. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
We have position’s available for a Customer Service Representative to join the Computershare Utility Services Team at our Abbotsford Melbourne office.
A role you will love
As part of a close-knit team, you will be responsible for assisting customers with complex needs and providing them with suitable payment options or referring them to appropriate support services.
The Customer Service Team operate within CUS and must deliver within strict customer service delivery guidelines. The guidelines include successful delivery within agreed timeframes and quality standards and is expected to work collaboratively across teams within the same department, supporting continuous improvement and project-related activity related to the role
Some of your key responsibilities will include:
* Answer inbound calls via phone, email or web chat
* Identify and support customers with complex needs and refer them to appropriate support services, assisting them with payment plans to meet their needs.
* Drive customer satisfaction through provision of quality service to our internal and external clients
* Actively participate in team discussions, meetings, and other team forums to impart knowledge and ideas that result in team decisions
* Be engaged in own development and identify areas for improvement
* Continuously look for improvement opportunities to improve productivity, quality and timely production for each service provided
What will you bring to the role?
To be considered for this position, you will have come from a fast-paced environment where you have first-hand experience in Utilities or back-office operations handling.
Other key skills required include:
* Outstanding listening, oral and written communication skills for gathering and providing information
* Fast learner and able to adapt to new systems and processes
* A high level of initiative, tackling problems in a methodical and logical manner
* A passion for providing a fantastic customer experience
* Analytical and process-driven thinking
* High energy and motivation to succeed
* Strong computer skills (accurate typing/keyboarding)
* Strong attention to detail and an underlying commitment to delivering quality outcomes
* Strong understanding of excellent customer service with experience in Credit and Customer Service
Rewards designed for you
* Flexible work to help you find the best balance between work and lifestyle.
* Health and wellbeing rewards that can be tailored to support you and your family.
* Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
* Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
* And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.