Add expected salary to your profile for insightsTropical Auto Group, a leading multi-franchise dealership in the heart of Rockhampton, is looking for a dynamic and motivated Assistant Service Manager to join our thriving team. Representing some of the most trusted automotive brands, including Ford, Kia, Mitsubishi, Isuzu, and GWM, we pride ourselves on delivering exceptional customer service and expert vehicle care.About the RoleReporting directly to the Service Manager, the Assistant Service Manager plays a critical role in supporting the day-to-day operations of our service department. Your key responsibilities will include managing workflow, ensuring high levels of customer satisfaction, supporting staff performance, and maintaining operational efficiency.This role presents an excellent opportunity for a motivated professional to advance their career within a dealership celebrated for its supportive culture, dedication to staff development, and unwavering commitment to delivering exceptional service.Key ResponsibilitiesAssist the Service Manager in overseeing daily service department operations.Ensure a seamless and positive experience for all customers, from service booking to vehicle delivery.Lead and motivate a team of technicians, advisors, and support staff to meet and exceed performance targets.Coordinate scheduling and workflow to maximise workshop productivity and minimise downtime.Resolve customer queries and concerns promptly, maintaining high satisfaction levels.Monitor and report on department performance, including KPIs and customer feedback.Support compliance with dealership and manufacturer standards, policies, and procedures.What We're Looking ForPrevious experience in a leadership or senior advisory role within an automotive service department.Strong knowledge of dealership operations and manufacturer service requirements.Exceptional communication and interpersonal skills.A proactive and customer-focused attitude with excellent problem-solving abilities.Proven ability to manage, coach, and inspire a team.Familiarity with dealership management systems and workshop software.A current, unrestricted driver’s licence.What We OfferCompetitive salary package, including performance-based incentives.Ongoing professional development and training opportunities.Career growth within a well-respected and growing dealership group.A supportive and friendly team environment.The chance to work with industry-leading automotive brands.About RockhamptonLocated in the heart of Central Queensland, Rockhampton offers a vibrant lifestyle with a mix of city conveniences and natural beauty. Enjoy easy access to the Capricorn Coast, excellent schools, and a strong sense of community.How to ApplyIf you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we want to hear from you!Drive your career forward with Tropical Auto Group!
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