About CMV Truck and Bus
CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) with over 500 employees across 8 main dealerships in Victoria.
We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network.
As a subsidiary of the CMV family-owned group of companies, we are proud to be a privately owned Australian based company with over 88 years of operation and experience.
We have over 2,000 staff nationally and continue to grow, promoting from within and working with some of the best in the business.
Job Description
This is a rare and exciting opportunity for an exceptional Manager to lead, support and strategically oversee the daily operations of our Service Departments.
The successful candidate will report to the Branch Manager of CMV Truck & Bus Traralgon.
Main Responsibilities
* Achieve key performance objectives and targets
* Drive quality processes to ensure manufacturer standards are upheld and introduce new processes as required
* Produce clear and concise reports ensuring quality and accuracy of all records
* Demonstrate and lead safe working practices and ensure adherence to company policies and procedures
* Drive and maintain the highest levels of customer service and quality standards
* Conduct regular staff briefings, direction and support to the Service Department
Requirements
* A driven leader with a strong commitment to safety and building a positive team culture
* Proven track record of managing a profitable service division within a similar industry
* Sound knowledge of the automotive industry including service operations
* Excellent interpersonal and communication skills, building relationships with key stakeholders
* Ability to handle high pressure situations and multi-task
* Energetic and passionate about customers, people and service excellence
* Sound computer and organisational skills
* Relevant trade certificate
Benefits
We offer:
* Full time position with attractive and competitive salary
* Fully maintained company vehicle, laptop and phone
* Relocation package available
* Work with one of Australia's market leading truck brands
* Free on-site barista coffee and parking
* Be supported by friendly and supportive team within a growing business
* Focus on your wellbeing with CMV care including access to discounted fitness programs
* Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle
* Opportunities to support community partnerships with our Group CMV Foundation
* Enjoy annual company dinners and picnics