The Role :
Due to significant growth in recent years, we are looking to appoint a NSW Operations Manager. In this newly created role you will be responsible for the coordination of Installation and Servicing Life Fitness Equipment in the NSW / ACT District. Reporting to the Chief Operating Officer, you will have 5 direct reports and 14 indirect across Warehouse, Logistics, Installation, and Service teams.
Key Responsibilities include :
Management
* Oversee departments of Installation, Service, Warehouse, and Logistics.
* With the support of COO, create and apply policies, systems, and structures to support the NSW Operation.
* Ensure all staff training is organized, recorded, and up to date.
Service
* With the support of a Head-Tech manage a group of 9 service Techs across NSW and ACT.
* With the support of a Service Coordinator manage jobs for priority and optimal routes for service technicians.
* Engage with Head-Tech and National Product Support Manager on service call escalations and look for solutions and early resolutions.
* Ensure product spare parts are managed to an optimal level and coordinate periodic stocktakes.
* Be an escalation point for customers in the event of complaints and follow-ups.
Installation
* With the support of a Logistics Coordinator and Installation manager manage a team of 5 Installation staff.
* Oversee overall installations for NSW / ACT ensuring adequate resources for each job and a timely and safe completion of all jobs.
* Ensure Safe Work Policies and Procedures are in place.
* Be an escalation point for customers in the event of an issue with installation.
Warehouse / Logistics
* Be facilities responsible (Repairs and Maintenance) for two sites in Warehouse and Office sites in Glendenning & Chatswood.
* With the support of the Logistics Coordinator oversee the arrangement of interstate freight and home deliveries.
* Oversee management of external 3PLs ensuring optimal use of space and looking for opportunities for expense reduction.
Customer Coordination
* Act as an overflow to the Logistics Coordinator and Service Coordinator in contacting customers and arranging jobs in busy times and / or when people are on leave.
Join an established, reputable, stable & growing business. Apply now!
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