About Us
We are Australia's largest energy generator and leading energy retailer. AGL is an ASX-listed leading integrated essential service provider, with a proud 186-year history of innovation and a passionate belief in progress – human and technological.
From lighting the first gas streetlamp in Sydney in 1841 to helping shape a sustainable energy future for Australia, we have a track record of leading change.
We deliver 4.3 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia's largest electricity generation portfolio, with an operated generation capacity of under 9,000 MW, which accounts for approximately 20% of the total generation capacity within Australia's National Electricity Market.
AGL has the largest renewables and storage portfolio of any ASX-listed company, having invested $4.8 billion over the past two decades in renewable and firming generation.
The Decarbonisation and Customer Strategy (DCS) Team
The DCS team operates at the cutting edge of the retail energy transition for Commercial and Industrial customers.
The team defines and executes market growth strategies and develops and manages emerging propositions in renewable energy, electric vehicle charging, batteries and Virtual Power Plants.
The broader team also provides analytics and commercial support to deliver on the vision of being the decarbonisation partner of choice for Australian businesses.
C&I Product Specialist
This is a 12-month fixed term position.
As the C&I Product Specialist, you will be responsible for providing delivery and operational capability for the development and management of emerging customer propositions for Commercial and Industrial customers.
You will identify and document customer and business requirements to support the development of new or enhanced C&I energy product propositions.
You will maintain system and operational processes to onboard and manage customers through the lifecycle of products in market.
You will explore and lead the implementation of opportunities to automate processes that support the delivery and management of C&I products.
You will develop and maintain reporting to provide visibility of product performance and support the management of the customer experience.
You will actively promote strong relationships with key stakeholders supporting the product delivery and operations function.
Your Responsibilities:
* Identify and document customer and business requirements to support the development of new or enhanced C&I energy product propositions
* Maintain system and operational processes to onboard and manage customers through the lifecycle of products in market
* Explore and lead the implementation of opportunities to automate processes that support the delivery and management of C&I products
* Develop and maintain reporting to provide visibility of product performance and support the management of the customer experience
* Actively promote strong relationships with key stakeholders supporting the product delivery and operations function
Requirements:
* A customer-focused mindset with experience supporting the implementation of new product features, customer experience and/or business process within a retail energy environment
* Commercial and Industrial customer experience in a sales, service, operations or product role highly regarded
* Experience in defining business requirements, mapping customer journeys and business processes for new product propositions and/or customer initiatives
* Strong data analytical skills, including the ability to manipulate and analyse data to provide insights and business recommendations; Intermediate MS-Excel skills (essential)
* Basic SQL data analysis and Power BI skills (desirable)
* Strong interpersonal and communication skills (written and verbal) to leverage the capabilities of stakeholders across diverse teams to solve complex customer and business problems
About You:
Tertiary qualifications in business, information systems or related discipline, and/or SAP CRM and ISU experience (desirable).
Location: Docklands VIC 3008
Job Family Group: Project Management - Group
$110,000 - $130,000 per annum
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.
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