Brisbane based office - Role is only available in BrisbaneMentorship and supportive leadership to foster your growthSupport moving into strategic tech improvements and processesAbout the Company : A leading investment management firm that partners with high-performing investment teams to support their growth and success.
With a strong presence in the Australian market, they provide strategic, operational, and distribution support to a diverse range of specialist investment managers.
While much of their IT infrastructure is outsourced to an MSP, they need a Junior Technical Analyst to manage IT assets, assist with purchasing new technology and be involved in strategic improvements and processes.
About the Role : This role will not be directly supporting users across particular technologies but will require this knowledge.
As a Technical Analyst, you will be taking ownership over the technology within the organisation and provide an innovative mindset to improve processes.
Troubleshooting and resolving hardware, software and network issues across Windows and Mac environments.Managing IT assets, including tracking existing equipment, coordinating new purchases and ensuring proper lifecycle management.Setting up and configuring new workstations, laptops, mobile devices and peripherals.Managing user accounts and permissions in Active Directory, Azure AD and Microsoft 365.Supporting collaboration tools such as Microsoft Teams, OneDrive, and SharePoint.Basic networking support, including troubleshooting Wi-Fi, VPN and connectivity issues.Coordinating with the MSP to escalate complex issues and ensure timely resolution.Documenting solutions and maintaining IT support records for future reference.Technical Skills & Experience Required : 2–3 years of IT support experience, within financial services or consulting.Strong knowledge of Windows 10 / 11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).Experience with Active Directory, Azure AD and basic user/group management.Understanding of networking fundamentals (VPN, Wi-Fi, basic troubleshooting).Experience with hardware troubleshooting (laptops, desktops, printers, mobile devices).Ability to support remote users and provide assistance via remote desktop tools.Basic knowledge of IT asset management and procurement processes.What They're Looking For : More than just technical skills, this firm values culture fit.
They're looking for someone who is:
Coachable & Willing to Learn – eager to develop and take on feedback.
Proactive & Driven – takes ownership of tasks and is motivated to grow in IT.
Strong Communicator – able to assist users with a friendly and professional approach.
What's in It for You? Mentorship & Career Growth – work alongside experienced IT professionals who will support your development.
Pathway for Progression – opportunities to advance within the firm.
A Collaborative Culture – be part of a high-performing, people-focused environment.
If you're looking for an opportunity to build your career in IT within a leading investment firm, apply now!
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