Senior Recruitment Consultant | Accounting & Finance | Business Support SpecialistCustomer Service Supervisor$80,000 + Super + BonusHorsley Park locationAbout the CompanyOur client is a Global Leader within the Logistics Industry. Based in over 220 Countries, our client prides themselves on delivering a high-end service, specialising in supply chain and warehouse operations. This is a newly created role to support business growth.About the roleAs an Industry leader, you will proudly represent this highly regarded brand. Reporting to the Customer Service Manager, you will be responsible for but not limited to:Managing and mentoring a team of customer service professionals in a call center environmentMonitoring performance, setting goals, and meeting KPIsMeeting client and customer needs and dealing with escalationsReporting and Analyses of Customer service data and metrics for the benefit of measuring and improving SLAs, compiling working instructions, SOP's and driving continuous improvementProject work as directed by the Customer Service ManagerAbout youTo be considered for this role, you will need to be able to demonstrate the following qualities confidently:Sound experience as a team leader, supervisor or coordinator position within a Customer Service or Call Centre environmentManaged a small to medium team2+ Years of proven and recent experience using Oracle or SAP – similar systems would be advantageousUnderstanding KPIs and Service Level Agreements (SLAs)Ability to be able to analyse and interpret data to seek performance and business improvementYou will have a "Can-Do" attitude and have solid decision-making and ability to work as part of a teamReliability, Punctuality, and CommitmentThe benefits on offerPeople enjoy working with this business because this role is positioned within one of the critical teams focusing on technology products. In return, you will be offered additional perks, including onsite parking, managing your own accounts, working with close-knit team, and career progression.How to apply:Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role.What nextApplications will be reviewed for this role, and only suitable applicants will be contacted.#J-18808-Ljbffr