Case Manager Level 1 – Personal Injury | Charlestown
What if you could put the customer at the heart of everything you do?
At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
The role
The primary purpose of this role is to ensure Allianz Workers Compensation internal and external customer expectations are met through accurate and timely processing of claims, identification of claims with escalating risk, management of liabilities delivery of high quality service levels and a commitment to learning and development.
You'll be responsible for
* Ensuring that the customer service provided to our injured workers and employers is proactive and of a high quality that meets Allianz defined standards.
* Ensuring all claims related queries are responded to in a timely manner in accordance with service levels.
* Ensuring correct determination of liability and compensation entitlements utilising WorkSafe tools and internal resources.
* Proactively managing claims, identifying, and managing return to work barriers on individual claims and implementing strategies to address these.
* Actively contributing to the achievement of business targets and participate in departmental projects, as required.
About you
* Ability to work effectively within a team environment.
* Familiarity with MS Office Products.
* Strong work ethic and time management skills.
* Attention to detail.
* Excellent customer service skills and the ability to handle difficult conversations.
What's on offer?
* Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
* A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
* An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
* Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
* Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
* Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
* The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About us
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
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