Please note that rosters are predetermined. Before applying, ensure you are available to cover the following roster.
Roster (24 hours per week):
* Monday: 9:30am - 4:00pm
* Tuesday: 9:30am - 4:00pm
* Wednesday: OFF
* Thursday: 9:30am - 4:00pm
* Friday: 9:30am - 4:00pm
Travel will be required for this role.
The successful applicant will join our relief team and support the VIC South West Area, including Warrnambool, Portland and Hamilton.
Do work that matters.
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.
What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.
See yourself in our team.
As the Customer Banking Specialist Relief based out of our Warrnambool Branch, you'll:
* Have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice.
* Support customers with enquiries, maintenance on accounts, and process applications for credit products.
* Complete Financial Health Checks to assess customers' financial needs and identify any changes.
* Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
* Problem solve & provide effective solutions while championing our processes, procedures & drive our risk-adverse culture.
We're interested in hearing from people who have
* Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
* Excellent communication skills & the ability to articulate financial terms in a clear way.
* The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
* Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
* A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
What's Next: As part of our application process, you may be required to complete an online assessment. We encourage you to complete these steps within 48 hours of applying.
With us, you'll help customers make the right financial decisions and achieve their dreams.
If this role sounds like the perfect fit, then we would love to hear from you. Apply today.
At Commbank, we are determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You will be part of a community that will support you professionally and personally, every step of the way. Beyond your team, you will also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.
If you are already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you will need to apply through Sidekick to submit a valid application. We are keen to support you with the next step in your career.
We are aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support, please contact HR Direct on 1800 989 696.
This advertisement is scheduled to end on 06/02/2025.