We are a customer and community-focused network of branch colleagues.
About the Role
Please note that rosters are predetermined. Before applying, ensure you are available to cover the following roster:
* Part Time position - 25 hours per week
* Monday - Friday: 9:30am - 3:00pm
Why We're Different
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to over 10 million personal and small business customers. With market-leading products, services, and technology, we've been serving our local communities for over 100 years.
Making a Difference
Our work has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. As a Customer Banking Specialist Relief in our Branch, you'll positively impact our customers' lives and be there for them when they need us.
Your Responsibilities
You will have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice. You must be able to travel and provide support to Ararat, Horsham, and Murtoa, with other potential branches.
* Support customers with enquiries, maintenance on accounts, and process applications for credit products.
* Complete Financial Health Checks to assess customers' financial needs and identify any changes.
* Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
* Problem solve & provide effective solutions while championing our processes, procedures & drive our risk-adverse culture.
What We're Looking For
We're interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality. You should have excellent communication skills & the ability to articulate financial terms in a clear way.
* The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
* A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
How to Apply
If this role matches your experience and career goals, apply today. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.