Brisbane & regional QLD Immediate Start FIFO - Flights and Accomodation covered About the company: Green Light is one of Australia's most successful and fastest-growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, and Europe. About the engagement: Green Light Worldwide’s Delivery Team have an urgent requirement for our client who needs an experienced Field Service Engineer for an engagement, this will be FIFO work 5 days on 12 hour days and 5 days off in the beginning then eventually moving to 7 days on and 7 days off. Green Light are looking to speak to exceptional people with a passion for technology, and a proven work history providing first class IT customer support. Role is based out of Brisbane - flight route to Whitehaven has already been chosen for the role. Responsibilities: Provide day to day IT support to 30 - 70 users onsite, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds Support of the IT environment, including servers, systems, networks, and other devices To assist on various projects and upgrades. Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals Monitor daily backups, manage asset database, and control software register Build positive working relationships with the business Triage tickets through ServiceNow Requirements: All-round IT support specialist with at least three years’ experience of hands-on, remote and telephone support Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment Hands-on experience of LAN, WAN and VPN, troubleshooting and support Proven track record of working in a support environment supporting multiple users across multiple locations Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc. Ability to support a wide range of desktop applications Deploying image / software through Intune/SCCM How to Apply: Click APPLY or email your application to Stephanie (stepahniesgreenlightworldwide.com) – Resource Manager for a confidential discussion with Green Light Worldwide.