Add expected salary to your profile for insightsSupport from a highly energetic, diverse team and an experienced Service ManagerCompetitive hourly rate & overtime available!Employee purchase policyDiscounted health insurance, vehicles, car insurance, and servicing!Health & Wellness : Employee Assistance Program - Personal Coaching, Counselling, Relationship or Financial Advice & more!The OpportunityIpswich Mazda are seeking an ambitious, dedicated and experienced Service Receptionist to join our dynamic Service team.This is not your everyday Receptionist role; this vital role is focused on ensuring our valued customers receive a high standard of prompt communication over the phone & in person - in order to maintain and deliver the Ultimate Customer Experience alongside your team, with the unified goal and culture of “One Team, One Vision”.The RoleAt Eagers Automotive we are pioneers, forward thinkers & committed collaborators - No job is too small, and no idea is too big. It is incredibly important that we engage with employees that align with our core values of integrity, inclusiveness, owner’s mindset and agility. Our successful Service Receptionist will have an Owner's Mindset and be responsible for the inbound calls while having an eye for detail when it comes to their administrative tasks.Reporting to the Service Manager, you will work in a fast-paced environment in which you will be required to juggle multiple priorities to ensure that customers are always our number one focus.About YouA commitment to delivering a high standard of customer serviceA confident phone manner and developed communication skillsHigh attention to detailTime management skills in order to juggle a busy departmentAbility to work under pressureInitiative to help on the front line if the need arisesGood organisational skillsQuick thinking & problem-solving skillsKey ResponsibilitiesConnect with customers at the desk and over the phone, build rapport quickly and act with integrity - alwaysDeliver an exceptional customer experience with a high level of professionalismBe hungry to learn and humble when mistakes are made - we are human after allUse your owner’s mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlinesBe agile and flexible to change, things move pretty quickly hereAnswer inbound calls for the Service Department promptlyMake Service Appointments via phone and emailPrepare repair orders and update customers' details, ensuring accuracy of data recordingCo-ordinate transport for Customers to and from the DealershipLiaise with the Workshop / Parts Department and other front-line staffPerform clerical duties as required, scanning, filing, photocopying and general administrationOther administrative duties as required by the Service Manager to support the Parts and Service DepartmentHere is why you should join Australia’s Largest Automotive Retailer:At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group, and we have the talent to make it happen, along with 112 years of rich company history as a legacy. With over 8,000 employees across 33 car brands & 300 dealerships within Australia & New Zealand, and a footprint in every capital city - there are endless opportunities for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility
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