This range is provided by EML. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.People and Culture Director @ EML Payments | HR ExpertThe Technical Solutions Consultant is accountable for client engagement from definition to delivery. It’s about understanding the payments ecosystem, our platform and technology, and then translating it into outcomes that meet the clients' needs within the EML framework.In this role you are responsible for:Being the Subject Matter Expert (SME) for our payment products.Engaging with future clients to build partnerships and meet their objectives within the EML framework capability.Managing both Clients and Stakeholders relationships through exceptional communication, insight and deadline management.Presenting, listening, demo’ing solutions, discussing ideas, solving problems for both new and existing clients.Working closely with the Sales team to understand clients.Defining the clients' needs (through a true investigative process) and then documenting the Program Specification.Working with the Product Team to scope customization requests with API-first platforms.Providing input and feedback to respond to RFPs while coordinating the cross-functional teams for their input.Managing the end-to-end implementation of projects including management of both internal and external stakeholders.Planning and development of project plans and overseeing delivery.Regular evaluation and retrospective analysis of client delivery performance; optimising and improving processes as required.Identifying, monitoring, and implementing controls to mitigate key risks on the project.Living and breathing EML values.What you will bring:Technical understanding: documenting the client’s requirements and helping them understand how to achieve their goals with the EML Platform.A structured approach to documentation on project status, knowledge, requirements and reporting.A desire to understand a problem in detail, not just rely on other people knowing the details.Ability to convert tech speak into layman language.Interest in understanding how the risk/compliance/legal frameworks lay over the projects.Project Management: coordinating tasks across multiple teams, keeping them honest on delivery and taking accountability for the planned launch date.Outstanding communication, influencing and negotiating skills!Strong ability to partner internally in order to bring teams together towards a common goal.Ability to understand the business objective: what is the client trying to accomplish?The experience and/or qualifications you will have:A background in payments industry Bachelor's degree or equivalent work experience.A proven track record in onboarding.What we offer you:Flexible, fast-paced dynamic working environment.Global business landscape that connects you with colleagues working throughout Europe, USA and Australia.Participation in the company bonus scheme.Flexible working - Be empowered to work smarter, in a way that suits your lifestyle.12 weeks Parental Leave, Birthday Leave, Volunteer leave & Paid Professional memberships.Additional week of annual leave when you take your leave allocation each year.About EML:EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence.Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.Company Culture and Values:Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.Company Structure:EML is an ASX listed company headquartered in Brisbane, Australia, with approximately 480 employees throughout Australia, Europe, the UK, and America.EEO Statement:Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.
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