PaperCut is seeking a Lab Manager to keep our hardware testing lab running at full capacity. Do you like to play with a bit of everything - hardware, networking, cloud, IoT, testing, scripting, (and more)? Can you maintain a fleet of hardware devices and the networks they run in? If so, this is the role for you!Reporting to the Quality Manager, you'll be an important part of our quality team, which is hyper-focused on ensuring PaperCut's software is of the highest quality before being released. As part of this team, you'll ensure that the hardware our products interface with is running as it should in our testing lab and that our software engineers have everything they need to perform testing on this hardware.Our code saves trees. After 20+ years of building paper-saving print management software, we still have our first employees, first resellers, and first customers. Our success is not measured by profits and business metrics, but instead by our impact on our 139 million users and planet. We're values-driven and fuelled by coffee.Some of the things you'd do...Maintain and expand our test lab of multifunction print devices, card readers, and other hardware, ordering required consumables, parts, and book required repair when needed.Advance, update and test our network infrastructure and firmware to provide greater security and flexibility for our development and product testing needs and ISO compliance.Maintain and update our Device Usage Tracker system to ensure all reservation data is up to date for developers and testers.A little about you…While a Bachelor’s degree is preferred, it’s not a dealbreaker – what matters most is your passion for problem-solving and your ability to learn quickly.Experience in a similar role is desirable, especially if you've worked with hardware, testing labs, or network management before.What success looks like 6 months in...Not everything is 100% up to date, but our lab devices have received enough intervention to ensure that product testing is a relatively seamless process for our engineers.You've identified a number of medium-long-term projects that will allow us to advance our test lab hardware, firmware, networks and booking system to make testing a more enjoyable process for PaperCut.Any issues in our test lab infrastructure are identified and resolved in a timely way and there have been no significant delays to release and delivery of our products.Additional InformationWhat else can you expect from us?PaperCutters are eligible for an annual bonus where we Share the Success of our collective achievements.You receive generous leave options, including up to 18 weeks of parental leave.Empowered development options with a spend-as-you-like annual training budget.We're led by our values in everything we do - Caring, Honest, Intelligent and Nimble (CHIN).Our Camberwell office has free parking and unlimited coffee from our in-house espresso machine.Our Diversity, Equity, Inclusion and Belonging programmes are highly visible day-to-day.More about PaperCutWe like to say we're the most exciting company in the most boring part of IT. We're an award-winning market leader in Print Management solutions.Proudly B-Corp Certified, PaperCut helps hundreds of millions of people around the globe minimise waste while having a secure and easy printing experience. Simply put, our code saves trees, and in 25 years, we have saved 360,000 trees and counting. Now, through our Forest Positive programme, PaperCut Grows, we help customers turn their printed pages into newly planted trees.Now is an exciting time to join PaperCut as we accelerate the transition of our product suite to cloud and beyond.Our commitment to youOur hiring process lets you show off the very best version of yourself while learning all about us at the same time. Our pinky promise is a candidate experience that's enjoyable, thorough, and fair. That's our way of inspiring the world's brightest minds to become PaperCutters.As an equal opportunity employer that values diversity and inclusion, we proudly encourage people from all walks of life to apply (even tea drinkers). We welcome you to highlight any alternative working arrangements you might need during your application.PaperCut is a proud 2025 Circle Back Initiative Employer – we commit to responding to every applicant.
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