Customer Service Consultant $70k + Super HOXTON PARK - 2171 Full-time In-office role - Free on-site parking 6m FTC (potential to convert to perm) Cox Purtell is currently working with a global leader in functional furniture fittings, who are seeking a dedicated and customer-focused individual to join their team as a Customer Service Consultant.
As a family-owned company, they place a strong emphasis on their people.
Role Overview: Play a pivotal role in providing exceptional customer service, processing stock requests, providing generalised internal sales support to the business and offering technical advice to customers.
This position also involves supporting visitors in the Showroom and assisting with reception duties when necessary.
Key Responsibilities: • Answer phone calls promptly and professionally (c. 10 – 15 per day), addressing customer inquiries (incl.
warranty support) with industry technical knowledge (furniture/cabinets).
• Process orders accurately and provide guidance to customers as needed.
• Respond to customer emails using the CRM system and ensure timely communication.
• Perform general administration duties and maintain records for customer service activities.
• Liaise with logistics and supply chain teams to manage stock requirements and support new product releases.
• Technical Product Support: o Respond to and answer technical questions from designers, trades, architects, consumers and internal stakeholders.
o Provide on the phone technical support to external sales team and industry customers • Develop reports ensuring sufficient complimentary analysis is provided and provide advice to the business on reporting requirements.
Skills & Experience: • Extensive customer service experience, preferably in a sales environment.
• Industry-specific experience (furniture/cabinet making) – highly regarded • Excellent oral and written communication skills.
• Proficiency in Microsoft Office applications.
• Strong attention to detail.
• Ability to multitask and manage time effectively.
• Technical knowledge of kitchen hardware is preferred but not essential.
Why Apply?
• Be part of a global company with a strong focus on people and values.
• Opportunity for growth and development in a supportive work environment.
• Work with a dynamic team committed to delivering exceptional customer service.
• If you're a customer-focused individual with a passion for providing outstanding service and technical support, we want to hear from you!
Apply now and become a part of the team.