The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.
Responsibilities and Accountabilities:
Provide on-site support to various clients.
Provide support for hardware such as laptops, desktops, and monitors.
Install and maintain PCs along with associated accessories and peripherals.
Perform installs, moves, adds, and changes as required.
Test and certify PCs.
Provide follow-up on problems, escalations, and requests.
Maintain a high degree of professionalism.
Ensure customer satisfaction throughout all transactions.
Ensure incident and request tickets are updated according to the ticketing system.
Provide on-call support.
Some travel.
You will be successful in this role if you have:
NV1 Security Clearance is required.
Must be an Australian Citizen.
Achieves and/or exceeds contracted customers' Service Level Agreements (SLAs), defined customer satisfaction ratings, and quarterly KPI goals.
Understanding of hardware and software support services.
Time management skills.
Motivated and enthusiastic attitude.
Experience in the delivery of IT support services with specified KPI's.
Effective verbal and written communication skills.
Strong focus on providing customer service.
Problem-solving abilities and an analytical mindset.
A keen interest in developing a career in IT.
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