Company :
Hastings Deering (Australia) Ltd
About the Role:
We are searching for an IT Support Analyst to join our award-winning Sime Darby Industrial branch in Rockhampton, QLD in a permanent fulltime position.
Reporting to the Desktop Support Team Lead, the IT Support Analyst's primary responsibility will be to provide quality IT Desktop support services on a daily basis for all Sime Darby Industrial users in conjunction with other IT functions which include providing Application support, Ticket Management and administration activities.
Key Responsibilities:
* Provide onsite and remote technical support for hardware, software, and network issues.
* Diagnose and resolve technical issues efficiently, escalating to higher-level support when necessary.
* Maintain and support desktop, laptop, printers, and mobile devices, ensuring smooth operations for all end-users.
* Manage and resolve helpdesk tickets in a timely manner, ensuring customer satisfaction.
* Assist with the installation, configuration, and ongoing usability of system hardware and software.
* Provide remote and on-site technical assistance and training to end-users as required.
* Document processes, issues, and solutions clearly and accurately for future reference.
* Collaborate with IT teams and other departments to implement new technologies and system improvements.
Why Sime Darby?
Sime Darby is a partner of choice for some of the world's best brands in the Industrial and Motors sectors. With operations in 17 countries and territories and a strong footprint in Asia Pacific, we continue to grow, delivering sustainable value to our stakeholders through operational excellence, high-performance standards and good corporate governance.
You will have access to:
* Opportunities for training, mentorship, and career development specific to your role.
* Competitive remuneration package and annual salary reviews.
* A supportive, diverse, and inclusive team spread across Australia and internationally.
* Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
* Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
* Employee discounts, rewards, and incentive programs.
* Paid parental leave options
* Salary continuance insurance
About You:
The successful applicant will demonstrate the following knowledge, skills and attributes:
* Degree or certification in Information Technology, Computer Science, or a related field.
* Minimum 2 years of experience in IT support or a similar role.
* End-user hardware including laptops, desktops, mobile devices, Printers, meeting rooms, configuration, set-up and troubleshooting experience.
* Experience with Active Directory, Office 365, Intune, Autopilot.
* Excellent communication and interpersonal skills to provide clear and supportive assistance to non-technical users.
* Strong analytical and problem-solving abilities with attention to detail.
* Ability to manage multiple tasks and projects simultaneously.
* Australian working rights and a valid driver's license.
How to apply:
To Apply: Hit the 'Apply Now' button
Enquiries: Please call 1300 071 618
Contact Team: Victoria Faure-Evrard | Senior Talent Acquisition Partner | victoria.faureevrard@hastingsdeering.com.au