About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Banking Consultant in our Retail Banking, you'll play a key role in delivering outstanding customer service. This role is based mainly in branches, providing customers with a seamless banking experience through meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on the financial solutions available, including digital. You will have the knowledge required to complete customer transactions, engage in in-depth needs-based conversations, and fulfill products as per your accreditation level. You will deliver a high standard of customer service to ensure customers are not only satisfied but are also strong advocates for ANZ.
Your Day-to-Day
* Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
* Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
* Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
* Actively participate in and support bank programs and initiatives.
* Take responsibility to 'know your customer' from a risk perspective.
* Ensure compliance with ANZ and branch policies and procedures.
What We're Looking For
* Exceptional customer focus - retail experience is an advantage.
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
* Ability to multi-task and highly adaptable to change and ambiguity.
* Willingness to work in a collaborative team environment.
* Sound understanding of compliance.
* Excellent communication and interpersonal skills.
Why Join Us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.