A well-established importer and supplier of home & lifestyle products is seeking a dedicated Customer Service Representative to enhance customer experience and support business growth.
With a strong presence in both retail and e-commerce, this role offers the opportunity to be part of a dynamic and fast-paced environment.
As a Customer Service Representative, you will be the first point of contact for customers, handling inquiries via phone, email, and live chat.
You will play a key role in resolving customer concerns, providing product information, and ensuring a seamless service experience.
Key Responsibilities: • Respond to customer inquiries via email, phone, and live chat• Resolve customer issues efficiently to maintain high levels of satisfaction• Provide accurate information on products, orders, and services• Maintain clear and professional communication with customers and internal teams• Keep detailed records of customer interactions and transactions• Identify recurring issues and suggest improvements for service processes About You: • Experience: 3+ years in a customer service role• Skills: Strong verbal and written communication, problem-solving, and organisational skills• Customer Focus: Passionate about delivering exceptional service• Adaptability: Quick to learn new systems and processes• Collaboration: A proactive team player with strong attention to detail Benefits of the Role: • Career Progression Opportunities as the business continues to grow• Supportive and dynamic work environment• Flexible working arrangements• Make a real impact by improving customer experience and processesApply Now – Click the link to submit your application or contact Todd Elliott on 03 9535 2111 for a confidential discussion.