We have an exciting new opportunity at Milton Park Country House Hotel and Spa located in the Southern Highlands for a Front Office Duty Manager to join the team.
About Milton Park Country House Hotel and Spa
Located less than a two hours’ drive from Sydney, Milton Park Country House Hotel and Spa is a hidden gem, tucked away in a secluded hilltop woodland on the eastern edge of Bowral. This 44-room hotel has an adjoining luxury wellness spa, 2 restaurants and an events and conference pavilion set within it's sprawling 32 acres of lawns and gardens .
Here's what you'll do...
* Lead the day to day front office operations and manage the front office team in the absence of the Rooms Division Manager.
* Engaging and driving the team to ensure seamless operations and deliver an exceptional guest experience – each and every time;
* Maintaining complete knowledge of all room types, the hotel matrix and facilities
* Inspiring a work culture of care, encouraging genuine connections with guests and team.
* Handling guest queries and complaints with professionalism and a hospitable manner.
* Ensuring the accommodation offering is delivered consistently and to the highest standard;
* Assist in creating a culture of exceptional guest experience;
* Maximising sales by way of encouraging and recommending the array of additional facilities and services at our property.
* Collaborate with all departments to ensure smooth transitions across shifts.
This is how you’ll know you’re right for this role…
* Minimum 1-2 years experience at a luxury property within a Front Office Supervisor or Duty Manager role (essential).
* A passion for providing personalised and bespoke experiences for guests.
* Professional, charismatic and absolutely guest-focused with the ability to build and maintain positive client relationships.
* Team supervisory experience – the ability to assist the Rooms Division Manager in driving performance.
* Experience with end of day balancing and the ability to solve reconciliation problems.
* Have solid experience with a PMS (Opera preferred).
* Willingness to work weekends and evenings as required.
#J-18808-Ljbffr