Key Responsibilities
Sales
1. Grow the business (within corporate and agreed objectives) on an annual basis in both revenue and profit margin.
2. Maintain key customer contact at multiple levels and functions and identify key decision-makers to ensure customer satisfaction as well as identifying any trends, changes or new opportunities.
3. Prepare and conduct product presentations and customer training on request.
4. Sell from the existing range of products to both new and existing customers in order to meet assigned growth and sales targets.
5. Identify new opportunities and demands for new products.
6. Assist the IA Manager, as requested, in the development and establishment of Budgets and Sales Planning, Targets and Objectives.
7. Keep abreast with market trends and advise management of any changes in competition, products, pricing or development needs.
8. Maintain in good working order and oversee the maintenance of all assigned company assets, such as company vehicle, cellular phone and computer.
9. Participate in other activities and provide other information as may be requested.
10. At all times represent the Company in a professional manner consistent with the Company’s image and corporate responsibility to health, safety and the environment.
11. Ensure that activities related to the function comply with relevant Acts, legal demands and ethical standards.
Customer Processes
12. Attend customer trials and work with Technical Services / Chemists to commercialize a total product/process package.
13. Become an integral part of assigned task teams, created to assist current/new customers in matching a suitable Bostik product to a customer application in order to meet a desired outcome acceptable to the customer.
14. Ensure that identified requirements are incorporated into task team activities.
15. Develop plans and obtain customer agreement at all stages of commercialisation.
16. Logistics
17. Assist in the advice and collection of delinquent accounts.
18. Handle customer claims in a timely manner and in consultation with management.
19. Service customer order and delivery requirements to optimise customer satisfaction.
20. Communicate across relevant Bostik functions to ensure correct forecasting, leading to effective stock management and inventory control.
Reporting
21. Regularly report on sales activities and sales performance:
22. Customer Database Management (CRM)
23. Weekly / Monthly planner
24. Weekly / Monthly report
25. Prepare and submit monthly product forecasts
Required Profile
26. 5 years selling experience is essential
27. Current Australian drivers licence
28. Demonstrated people skills
29. Demonstrated PC Skills (excel, word and Power Point)
30. Work constructively with team members to develop relationships that deliver agreed outcomes
31. Develop and promote advancement of ideas/innovation
32. Ability to plan and coordinate activities
33. High attention to detail and be able to highlight anomalies
34. Able to work in confidence and with minimal supervision
35. Able to meet deadlines and organize work priorities
36. Demonstrated verbal and written communication skills
37. Decision making skills
38. Negotiation skills
39. Tertiary qualification in a relevant field or a willingness to complete further study