Milestone IT is currently working with this brilliant nationwide business that right now has an exciting opportunity for an experienced IT Support Technician to join a great team.
Working with a small team of IT specialists, you will be providing high-level support to users both on and off-site.
Key Responsibilities include:
* Providing hands-on hardware and software support for Active Directory, operating system builds from images, and troubleshooting
* Managing the tickets raised by the service ticketing system
* Installing, moving, adding, and changing equipment and software
* Maintaining the Client's Network
* Performing proactive and reactive troubleshooting to identify potential problems
* Providing reports as requested by management or by the customer
* Using remote software tools to monitor all the devices
Skills we are looking for:
* Minimum of 1 year experience performing level 1 support
* Detailed knowledge and experience of Active Directory
* Detailed knowledge of various desktop and server operating systems
* Friendly, welcoming professional with good telephone manners
* Well-presented, hardworking, and enjoys working in a team
* Possesses great written and verbal communication skills
* Works well independently and productively within a small team environment
#J-18808-Ljbffr