Job Opportunity
Great opportunity to join one of Australia's leading health care providers.
At Opal HealthCare, we know that companies don't succeed, people do. This is aged care but not as you know it.
About Us
Opal HealthCare is one of Australia's largest residential aged care providers, with 133 Care Communities across five states and a national team of over 20,000 dedicated professionals, we're changing lives every day.
Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents.
What We Offer
Attractive salary package
Fantastic career development opportunities
Hybrid working options, both in the Office and from Home
Access to the Opal Academy
Learn more
About the Role
We are currently seeking an experienced Accounts Resolution Officer to effectively and professionally manage the resolution of complex Tier 2 requests relating to all areas of Resident Management whilst maintaining a high standard of conduct and work performance within the team to promote our reputation with key internal and external stakeholders.
This is a full-time permanent opportunity.
Key Responsibilities
Processing required transactions relating to the resolution of Tier 2 requests within timeframes and in compliance with applicable legislative and business requirements.
Working closely with functional areas of the Resident Management team to ensure timely resolution of Tier 2 requests including preparing reconciliations, liaising with government departments and assisting external customers.
Processing customer fee refunds within agreed timeframes and in compliance with applicable legislative and business requirements.
Processing refundable accommodation deposit refunds in compliance with applicable legislative and business requirements.
Preparing and maintaining centralised documentation of all relevant information related to customer adjustments, including investigation and resolution of queries.
Providing support to the team with financial month end processes within required timeframes and with high levels of accuracy.
Meeting SLAs or other performance measures as indicated by management.
Maintaining expert knowledge of the Aged Care Act and other related legislation relevant to the role.
Providing excellent customer service with timely resolution of Tier 2 requests from internal and external customers within agreed timelines/SLAs.
Requirements
Previous experience in similar roles
Diploma in Accounting essential
Bachelor's degree qualifications in a business or finance-related discipline are desirable
Knowledge of aged care industry and regulatory and funding arrangements desirable
Excellent attention to detail and quality focus and ability to handle sensitive and confidential information
Minimum intermediate level Excel skills
Experience in working in a highly regulated environment is advantageous
Experience in dealing with government departments
You have strong interpersonal, and written and verbal communication skills
Positive, energetic and have an ability to manage various projects
All applicants must be willing to obtain a police clearance certificate via Opal HealthCare's police check system.