Service Desk Officer 6-Month Contract | Flexible Locations: Toowoomba, Rockhampton, Mackay, Townsville or Maryborough | Travel Required - 1 week at client expense We are seeking an experienced Service Desk Officer to provide high-quality IT support and ensure seamless delivery of digital services. This role is pivotal in supporting Incident Management, Request Fulfillment, and end-user IT needs. Key Responsibilities: Act as the first point of contact for IT support and troubleshooting. Resolve issues with PC systems, peripherals, operating systems, and applications such as MS Office and email. Deploy and configure software installation packages using scripts and packaging tools. Provide operational expertise for Service Desk systems and IT tools. Update and maintain work instructions/processes to improve accuracy and team training. Skills and Experience: Microsoft or CompTIA certification, or equivalent IT experience. Demonstrated experience in IT support and problem resolution. Knowledge of IT service principles, service levels, and Service Desk tools. Strong communication, teamwork, and customer service skills. Ability to adapt to emerging technologies in a fast-paced environment. Locations: The role can be based at one of the following sites, with travel to Rockhampton required in the first week (expenses covered): Rockhampton Townsville Maryborough Toowoomba Mackay How to Apply Please include your resume and contact details. Contact Natalie at Data#3 on 0430 292 875 or natalie_keam@data3.com.au for any questions. If you do not meet the role criteria but are still interested in hearing about opportunities through Data#3, please also get in touch for more info on our other available positions! Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.