Supervisors/Team Leaders (Call Centre & Customer Service)Full timeTake Charge as Our Customer Service Team Leader @ Go Insurance!Are you ready to elevate your career by leading an energetic, high-performing team in a fast-paced and rewarding environment? Join us at Go Insurance as the Customer Service Team Leader, where your leadership will directly shape exceptional customer experiences. This in-office role at our Brendale, QLD, head office is your chance to inspire, motivate, and make a tangible impact every day.If you’re passionate about leadership, customer service, and achieving outstanding results, we’d love to hear from you. Check out the “How to Apply” section and take the first step towards this exciting opportunity!What You’ll DoAs our Customer Service Team Leader, you’ll be at the forefront of ensuring our team thrives and our customers are delighted. Your key responsibilities will include:Lead and support team members in daily operations, offering guidance on complex customer inquiries, such as cancellations, endorsements, sailing, trekking, and payment processing.Set team goals, monitor performance, conduct appraisals, and ensure workloads are distributed efficiently to maintain high standards and productivity.Data-Driven InsightsTrack key performance metrics (e.g., response times, customer satisfaction, resolution rates) and provide insightful reports to senior management, helping shape strategic decisions.Guide the team through challenges like system outages or surges in inquiries and leverage cutting-edge customer service technologies to enhance operations.Who We’re Looking ForWe value leaders who bring passion, expertise, and a customer-first mindset. To succeed in this role, you’ll need:A demonstrated history of inspiring and managing high-performing teams with a results-oriented approach.A problem-solving mindset with the ability to make data-driven decisions that drive continuous improvement.Outstanding verbal and written communication skills that foster a positive team culture and enhance the customer journey.Why Join Go Insurance?At Go Insurance, we offer more than just a job—we provide an environment where you can thrive and feel truly valued:Dynamic & Supportive Workplace: Be part of a collaborative team that fosters growth, innovation, and success.Values-Driven Culture: We prioritise customer focus, leadership excellence, and continuous improvement.Career Growth Opportunities: Develop your skills, lead impactful initiatives, and take your career to new heights.Great Staff Perks: Enjoy unique benefits like Quarterly Well-Being Days, Free Travel Insurance, and, of course, unlimited access to our well-stocked bickie jars!How to Apply:Ready to lead and inspire? Send us your application including the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Customer Service Team Leader?Which of the following Microsoft Office products are you experienced with?Have you worked in a call centre before?How many years' experience do you have in the insurance industry?Do you have a current Police Check (National Police Certificate) for employment?How much notice are you required to give your current employer?What's your expected annual base salary?Shortlisted candidates will be invited to complete an online assessment.Be a driving force behind Go Insurance’s exceptional customer service. Apply today and lead our team to new heights!
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