Job description for Production Manager:Manage and delegate the starting and completion of reconstruction projectsManage estimatorsTrain and coach team members that produce reconstruction projectsCommunicate with customers frequently on the status of the jobConduct annual, mid-year and 90-day performance reviews with all direct report team membersFind, hire and train new team members using Rotor skills setConduct Weekly L10 and GSR meetings (traction methodology)Assist in resource management with emergency servicesCreate work orders for projectsSchedule vendors and subcontractors for repairs to be completedManage an on-site foreman on each projectOrder materialsApprove purchase ordersWork with Account Receivables on collectionsReview estimates as needed and align budgets with expectationsProvide weekly updates on all active projectsProvide constructive feedbackCommunicate and negotiate with insurance carriers and property ownersResolve conflicts with carriers, property owners, vendors and tradesmenAudit customer service complaintsManage and exceed budget expectationsMonitor job sites for safety issues, quality and training opportunitiesManage an Emergency Services DepartmentAttend industry related trainings and industry association eventsWeekly manager on call dutiesFollow the Paul Davis Values, Vision, Mission and 10 Serving BasicsAll other duties as assignedBusiness Development and Accounting/Office Manager will be managed by others.Education and Experience:RequiredHigh School Diploma or GED requiredFive plus years of experience in a Management or Leadership role within the Restoration/Construction industryExperience in construction and construction management/supervisionClass A or B General Contracting LicensesAssociate Degree or bachelor’s degreeXactimate knowledgeSalary: $125,000 starting base salary plus bonus earning potentialJob Type: Full-timeFull Job Description:The Operations Manager will possess a solid understanding of production matters related but not limited to residential Construction, Estimating, Customer Service, Water Mitigation, Mold Remediation, and Contents Restoration. Maintain a keen insight in overseeing the full life-cycle of the production processes. Well-versed in the set-up, processing, and production of high-quality projects.Accountability:The Operation Manager is directly accountable to the President of the company.Duties and Responsibilities:Relaying production information to field installersReviewing incoming sold jobs for accuracy, documentation, and work scopeAssisting in interviewing and onboarding new crewsScheduling subcontractors, suppliers, and services associated with the projectsImplementing and supervising the execution and completion of all punch listsCustomer communications and relations including dispute managementSupervising and training Project Managers and CSRs on customer service and quality controlAbility to diagnose damage and repairs as neededScheduling all works to order with subcontractors (roofing, windows, siding, paint, gutters, etc.)Pulling permits and making sure jobs pass inspectionCommunicating with customers daily, assisting in CSR role as neededQuality control checks as needed in the fieldAssuring processes and policies are being followed and trained onAssuring jobs are completed on time and within the anticipated profit marginHitting anticipated production department goalsRequirements:3-5 Years management experienceAbility to climb a ladder and be comfortable with heightsConstruction experience, but not requiredExcellent time management skillsAbility to lead, train, and coach staffExcellent written and verbal communication skills, including the ability to resolve conflict calmlyStrong attention to detail, good follow-through, and organizational skillsAbility to work with little to no supervision: Self-motivated and highly goal-orientedAbility to work in a fast-paced environment while maintaining flexibilityTeam PlayerAbility to MultitaskMaintain the integrity of the CompanySalesforce CRM system knowledge a plus but not requiredKnowledgeable in Microsoft Office (Excel, Outlook, Word)This is a full-time, salaried position. Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. In addition, the position requires being on-call and the ability to work during nonstandard hours when the need arises.Travel: Travel on an as-needed basis.
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