About Accor
We welcome you as you are, where life pulses with passion. At Ibis Adelaide, our reception is our unofficial director of first impressions.
You lead with liking, making every person feel welcome and create memorable experiences, right from the start. As a pioneer in responsible hospitality, we gather more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
Our Mission
At Accor, everything we do offers a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, colleagues, and the planet.
Job Description
Our Receptionist is a key position and the first point of call for our guests when they arrive. You will be checking guests in and out, handling inquiries from in-house guests and helping to maintain our hotel as the busiest in town.
Your daily mission includes:
* Assist guests with check-in / out, information during their stays
* Switchboard communications with operational teams (Food & Beverage, Maintenance, etc.)
* Process bookings during reservations after hours
* Attend to guests with a professional telephone manner
* Think on your feet and anticipate guests' needs
* Multitask with great time management
* Solve problems on the spot
* Work in a fast-paced environment
Qualifications
You will ideally have previous experience as a receptionist in a hotel environment; however, it is not essential. We are looking for someone with a passion for people and providing impressive service to join our front office team on a full-time basis.
Key qualifications include:
* Computer literate
* Exceptional communication skills (written, verbal, non-verbal)
* Organized individual with high attention to detail
* Previous experience in Reservations or similar environment an advantage
* Prior use of Opera Cloud & TARS Database or similar PMS preferred
* Ability to work a flexible roster including early mornings, late evenings, weekends, and public holidays
What's in it for You?
We offer:
1. Accor Heartist Employee benefit card with discounted rates worldwide
2. Learning programs through our