WHO WE ARE? MODE is an international design practice delivering world-class multidisciplinary outcomes locally for our partners throughout Australia and New Zealand, and internationally in the Pacific and South-East Asia. We employ 100+ talented designers who specialise in consultancy services across architecture, master planning, urban design, landscape architecture, interior and graphic design. As a design practice, one of the key principles we prioritise today is better environments through a unique design process. This enables the design of buildings and spaces (with a focus on integration of internal and external spaces) that are adaptable to inevitable changes, including economic, social, environmental and educative. THE ROLE We are currently seeking a permanent, full-time IT Support Technician (Level 1/2) to join our Brisbane studio located in Fortitude Valley. Responsibilities and Duties include: Setting up or relocating workstation PCs, monitors and accessories. Manage and maintain all staff desktop systems. Maintaining and closing out IT support tickets in an efficient manner. Provide technical support to all staff, IT systems and hardware. Assist with maintenance of backup systems, security systems and systems monitoring. Creating new user accounts/profiles and deal with password related issues. Assist with IT inductions for onboarding of new staff members. Work collaboratively with the Group IT Manager and IT team. Ensure integrity and security of company systems. Maintain the network to industry and Microsoft best practices. Assist the Group IT Manager with solutions that provide reliability, resilience and scalability to our systems ABOUT YOU Qualifications and Experience: Essential 3 years in a similar desktop support role. Previous use of a service desk system advantageous. Ability to prioritise. Understanding of Microsoft desktops, operating systems and server platforms. Good analytical skills and the ability to troubleshoot effectively. Desirable Additional Microsoft certification; Knowledge of telecommunications technologies, in particular Microsoft Teams; Understanding of basic networking fundamentals; Knowledge of Design software and applications; Knowledge of virtualised technologies, in particular VMware and Hyper-V. Technical Business Skills and Competencies Good troubleshooting skills around Microsoft technologies, including DHCP, DNS and Active Directory; Familiar with image deployment technologies, including Windows deployment services and MDT; Strong Microsoft Office 365 skills including Microsoft Teams video conferencing skills; Strong Microsoft operating system installation and troubleshooting skills, windows 10 and 11. WHY MODE? We offer you benefits such as: A creative, collaborative studio working environment Development and training Opportunities to work and transfer between studios Flexible start and finish time arrangements Employee referral program Parental leave in line with Government legislation Mentoring programs Staff social events including fundraising for external charities APPLY NOW MODE provides candidates with an exciting opportunity to develop and contribute within our growing practice and further your professional career. Permanent, full-time positions are available and remuneration will be commensurate with experience and skills of the successful candidate. If you meet the above criteria, please forward your application including covering letter and CV via email to hr@modedesign.com.au. Please also state the job title and location in the subject line of your application email. Only applicants successful in obtaining an interview will be contacted, with interviews held immediately.