Police Communication Operators work within a dynamic environment, that is committed to providing superior, client focused ‘Triple Zero Call Taking and Police Dispatch’ services across Queensland in response to community requests for assistance.This is not a role for the faint hearted! But it's one with great purpose.About YouWe need people with compassion, and a genuine desire to assist our community when they need it the most.Do you stay calm when under pressure?Can you capture, reason, and assess large, sometimes incomplete pieces of information?Are you confident with technology and juggling multiple screens and applications?Are you a quick learner?Do you maintain a strict standard of professional conduct?If you said yes to these questions, then the QPS Communications Group are waiting to hear from you.Your Role Will IncludeAnswering Triple Zero (000) emergency calls for service from the Qld public in challenging situationsAccurately recording important time critical information from callersIdentify and allocate resources to life threatening or significant situationsAccurately relay information to operational police officersAnswering routine telephone requests for assistance from the publicPolice Communications Operators are required to work shift work (24/7), including weekends and public holidaysYou Will Enjoy a Variety Of Benefits, IncludingCompetitive salary, generous superannuation and leave loadingReceive shift penalties in accordance with current Queensland Public Service Officers and Other Employee's AwardA diverse working cultureCareer training and development opportunitiesPositions available at BRISBANE and BEENLEIGH Police Communications Centres.How To ApplyPlease submit a written statement of no more than 2-pages outlining your suitability for the position by addressing the key accountabilities, a typing certificate demonstrating a minimum 40-WPM with 98% accuracy, and your updated resume which includes a minimum of two referees with their current contact details, one of which, must be your current supervisor.If you are shortlisted through this process, you will be contacted to commence the next phase of the recruitment process.Please refer to the position description for further information.Applications to remain current for 12 months.Job Ad Reference: QLD/627939/25Closing Date: Tuesday, 22nd April 2025Occupational group Customer Service/Call centre
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