Job Description - Airport Services Agent - Sydney (25000025)Job PostingJan 28, 2025, 11:34:53 AMPrimary LocationSydney - SYDUnposting DateFeb 11, 2025, 8:59:00 PMDescriptionAbout the roleWe are recruiting for an Airport Services Agent based in Sydney, Australia. In this role, you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.Role Accountabilities:Delivering the highest level of Customer Service at all customer touch pointsConstant liaison with Check-in, Boarding Gate, Ramp, Cargo, LoungeSupervising service partners’ activities for the smooth acceptance of passengersDirecting Arriving/ Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.Checking entry requirements (visas, residence permits) are metCoordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaroundHandling of company mailPerforming pre- and post-flight administration dutiesEnsuring compliance with QR Safety and Security requirementsOn Time PerformanceQualificationsTo be successful in this role you will need:High school qualification combined with a minimum of two years of experience in a similar customer-facing role within the airport environmentKnowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods RegulationsAbility to work shifts, including weekendsYou must also have the right to live and work in Australia to be considered for this roleAbout Qatar Airways Group:Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records, and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
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