Company Overview: We are a professional and reputable multi-trade home service company committed to providing high-quality customer service and innovative solutions. Based in Revesby, NSW, we are seeking a dedicated and experienced Customer Service Manager to lead and enhance our customer service team.Position Overview: The Customer Service Manager will be responsible for overseeing the day-to-day operations of the customer service department, ensuring exceptional service delivery and customer satisfaction. This role requires an individual with strong leadership capabilities, a deep understanding of customer service strategies, and the ability to optimize performance across various customer touchpoints.Key Responsibilities:Manage and lead a team of customer service representatives, providing guidance, support, and professional development.Ensure the efficient handling of customer inquiries, issues, and complaints in a timely and professional manner.Develop and implement customer service policies and procedures that align with company standards and objectives.Monitor customer service performance metrics and take proactive measures to achieve service level targets.Collaborate cross-functionally with other departments to address customer needs and resolve service-related issues.Drive continuous improvements in service delivery, identifying areas for enhancement and innovation.Prepare regular reports on customer service performance, including feedback trends, issues resolution, and team productivity.Qualifications:Proven experience in a customer service management role, preferably within the home services or related industry.Strong leadership and team management skills with the ability to motivate and develop a high-performing team.Excellent problem-solving and decision-making abilities.Demonstrated experience in creating and implementing customer service strategies and process improvements.Exceptional communication and interpersonal skills, with the ability to engage with customers and stakeholders effectively.Proficiency in customer service software and CRM tools.A solutions-oriented mindset and the ability to adapt to changing customer needs.Why Join Us:Opportunity to make a significant impact in a growing company.Supportive and collaborative work environment.Competitive salary package and benefits.Application Process: To apply, please submit your resume along with a cover letter outlining your experience and suitability for the role. You can also call Zak on 0488 166 166.
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