Purpose We are looking for an astute Branch Manager for our busy Caboolture showroom. We want someone who will ensure customers receive the best customer service from Austrack Campers first time, every time To give them the feel goods of becoming an official member of the Austrack family. Leveraging your skills in sales, customer service and retail management, you will educate and inform potential customers on our range of camper trailers and hybrid caravans; encouraging them to purchase and to join an ever-growing community of Austrackers. You will also manage the showroom and be the direct report for our 4 team members in-store. You will be someone who will embrace our culture of customer centricity across the business; surprising and delighting customers with our amazing products, customer service and after-sales service. Role You will be responsible for managing the Caboolture Showroom and for providing a five-star customer service experience to our customers and potential customers; playing a pivotal role in helping Austrack Campers deliver winning outcomes for everyone. We want the reputation that nothing is ever too much trouble for us. We are there from beginning to end, sharing in their journey to buy an Austrack Camper and sharing their adventures after they hit the open road. Full training will be provided, however you will need to be energetic and proactive. Furthermore, it is expected that you have comprehensive retail sales management experience, and are skilled at leading a team and managing the daily operations of a busy retail environment. You will be the contact for: Austrack Campers HQ Austrack Campers Team Members Showroom Customer Walk-ins Showroom Customer Phone Calls Showroom Customer Email Enquiries Caravan and Camping Show Patrons at Various Annual Industry Events After Sales Service from providing an ongoing support for when they have questions Customer issues You will be expected to: Manage the day-to-day operations of a busy retail showroom. Lead a small team of sales consultants. Report on showroom activity; such as sales, challenges, achievements etc. Work as part of our multi-showroom team in an incredibly fast-paced environment – based at our Caboolture Showroom. Provide product advice about Austrack Campers range of products; assisting potential customers in making an informed decision about what product is right for them. Provide customers with first-class sales/customer service via email, over the phone and face-to-face. Conduct camper trailer and hybrid caravan demonstrations and handovers. Process customer orders via our preferred accounting system – Xero. Experience with CRMs Provide post-delivery assistance in the form of after-sales support; following up customers who have purchased to enquire about their experience and to ensure utmost satisfaction levels are upheld. Conduct Sales and Handover of Camper Trailers and Caravans. Work in our showroom Monday to Saturday. Balance the till and bank all incoming monies daily. Prepare Stock for customer delivery. Champion and represent the voice of Austrack customers and ensure that as a team, this sentiment exists throughout the entire business, including all showrooms and departments. Work additional hours as reasonably required, including working at annual industry trade shows in QLD and interstate. You will need to Champion Austrack Campers’ Commitment Charter: Do the right thing. Put customers first. Listen with empathy and with no judgment. Deliver fair outcomes for Austrack customers and, where possible, align those outcomes with community expectations. Allow customers to have a voice. Ensure customer interests are at the centre of the choices we as Austrack make – particularly in circumstances relating to whether we ‘should’ or ‘shouldn’t’ do something. Work collaboratively internally as a team across all locations and departments to help one another get to the centre of a concern raised by a customer quickly and to reach a fair outcome. Must haves: 2 years minimum experience in a Management role. Great communication skills mandatory. Excellent phone manner. Full driver’s license. High level team leadership skills. Ability to anticipate opportunities to surprise and delight Austrack customers. High-level multi-tasking skills. This role is not for the feint at heart. Work well under pressure without becoming flustered is a must. A team player who is able to work collaboratively and build effective relationships both internally and externally. Computer literacy skills required. Willing to be hands on and be an active team player. Excellent people skills. Have great attention to detail. Must be computer literate and have experience using the Microsoft Suite of products and Google Suite pf products. Ability to work autonomously and unsupervised. Are looking for a long term position. Be proactive and self-motivated. Ability to tow campers and caravans. Nice to have: Demonstrated experience within the 4WD, caravan and camping industry will be highly considered but is not essential. If you love travel, that’s a plus. Experience using Xero Accounting System The Rewards Attractive salary Uncapped Commissions. The more you sell, the more you will earn. Salary negotiable for the right applicant. You will work at our Caboolture Showroom with the support of Brisbane Head office. Who we are We live and love all things camping and, most of all, we love helping people share what we’ve come to call the Aussie Austracker way When you buy from Austrack Campers, you join a family of fellow Austrackers or, as some like to call themselves, Austrackians For well over a decade, 15 years in fact, we have been serving the caravan and camping community with products that help them to explore, to adventure, to get back to nature and, most importantly, to spend quality time with their loved ones. We pride ourselves on sourcing the best quality materials to make your camper trailer or hybrid caravan the most reliable, dependable and good looking as possible (just check out our black beauties) We don’t settle for second best – we figure if you’re going to do something, you should do it right. We work collaboratively with our customers, listening to ideas and suggestions that help us not only improve our products but enhance them as well. Our Mission is to provide Australians with quality, affordable and dependable leisure products that will enhance their camping adventures for generations to come. We aim to be the largest and most reputable leisure-focused company serving the travel and tourism industry with products built on the pillars of innovation, passion, trust and the Australian spirit. We as a company and as a team champion the values of: Fairness Transparency Honesty Consistency Innovation Sustainability Doing good Giving back Reliability Commitment to our customers We want to be known for: Representing outstanding build quality and overall reliability of our camper products. Putting our customers first. Providing unique customer experiences. Our exceptional after-sales service. Delivering products that exceed expectation and inspire adventure. Designing advanced, innovative, and market-relevant camper products. The friendly faces of our team members. Amazing, curated owner trips to destinations around Australia. Working collaboratively with our customers to enhance and improve our products. Providing education, knowledge and expertise via workshops, resources and our team. Being driven, competitive, passionate and spirited. What Now? If you are passionate about camping, 4WD’ing and the great outdoors, then we want to hear from you. If you are a great communicator, have a great work ethic and are willing to go over and beyond where it counts, then we want to hear from you. If you’re a team player but can also work solo when required and are great at keeping the communication lines flowing, then we want to hear from you. In fact, if you have read this ad and feel that we are speaking to you, then we want to hear from you WHAT ARE YOU WAITING FOR. Come work with a team of positive go-getters and a brand that is growing each and every day Apply now