### Job Title: Customer Service Representative **Company:** EMC **Location:** Perth, Western Australia, AU **Job Type:** Full-Time **Seniority Level:** Associate Level **Years of Experience:** 2 #### Job DescriptionEMC is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in Perth. This is an exciting opportunity for individuals who are passionate about providing exceptional customer service and thrive in a fast-paced environment. As a vital part of our organization, you will be the first point of contact for our customers, ensuring their needs are met and their concerns are addressed promptly. #### Key Responsibilities- **Customer Interaction:** Respond to customer inquiries via phone, email, and chat in a professional and courteous manner, ensuring a positive customer experience.- **Issue Resolution:** Investigate and resolve customer complaints or issues efficiently. Liaise with other departments to ensure timely resolutions and follow-ups.- **Product Knowledge:** Maintain comprehensive knowledge of products and services offered by EMC to assist customers effectively. Provide accurate information and recommendations tailored to individual customer needs.- **Database Management:** Accurately input customer information and maintain databases to track inquiries, service issues, and follow-ups.- **Quality Assurance:** Adhere to established customer service protocols and escalate complex issues to higher-level support when necessary while maintaining a focus on customer satisfaction.- **Reporting:** Collect and report customer feedback to management for continuous improvement initiatives. Analyze trends to provide insights that help enhance the customer experience.- **Training and Development:** Participate in training initiatives and professional development opportunities offered by EMC. Share knowledge and assist in the onboarding and training of new team members.- **Team Collaboration:** Work closely with team members to achieve collective goals, share best practices, and enhance the overall performance of the customer service team.#### Requirements- **Experience:** A minimum of 2 years of experience in a customer service role or similar position.- **Education:** High school diploma or equivalent; additional training in customer service or a related field is a plus.- **Personality Traits:** - **Passionate:** Demonstrate a genuine enthusiasm for helping customers and ensuring their satisfaction. - **Adaptable:** Ability to adjust to changing priorities and manage multiple tasks efficiently in a dynamic environment. - **Soft Skills:** - **Teamwork:** Ability to collaborate effectively with colleagues, contributing to a positive team atmosphere. - **Communication:** Strong verbal and written communication skills to convey information clearly and effectively to customers and team members.#### Benefits- **Training & Professional Development:** Opportunities for continuous learning and career advancement.- **Parental Leave:** Supportive policies to assist employees during significant life events.- **Paid Overtime:** Fair compensation for hours worked beyond the standard schedule to ensure work-life balance.#### Working EnvironmentAt EMC, we are committed to supporting employees in their personal and professional development. Our workplace fosters growth through mentorship, ongoing training, and a collaborative culture where every team member's contributions are valued.#### Application ProcessTo apply, please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for EMC. The deadline to apply is **October 29, 2024**.#### Equal Opportunity StatementEMC is an equal opportunity employer and values diversity in our workforce. We encourage all qualified individuals to apply, irrespective of race, gender, age, sexual orientation, disability, or any other characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.