Job Title: Senior Systems Engineer - Tooling and Security
This role is responsible for deploying, managing, and assuring tooling systems including those responsible for network management and reporting services across the Optus Federal Government Space.
The successful candidate will work in close collaboration with other Optus personnel, including the Tools Architect, Network Operational Architects, and the Technical Delivery Manager, to deliver outcomes to the customer.
About the Role:
* Expertise in Networks, Tooling, Security, and Systems—including technologies like Routing, Switching, Security, Servers, Cloud, Virtualization, and Monitoring—is vital.
* The ability to perform complex tasks efficiently is essential.
The objective of this role is to provide technical expertise, implementation, and operation of complex services being offered to Optus Federal Government Clients in one or more technology domains.
This includes ensuring the technologies are fit for purpose and satisfy operational requirements of both the client and the Optus Federal Government Operations.
Responsibilities:
* Contribute to customer engagement and maintain strong working relationships with customer technical teams.
* Collection and analysis of customer feedback and network data, contributing to customer-facing reports, presentations, and roadmaps.
* Providing technical input to the Tools Architect and Service Architect, ensuring accurate information is used to maintain Optus' trusted advisor status with the customer.
* Provide input into the design of end-to-end tool-related service elements based on client and support requirements.
* Contribute to the development of solutions with the primary objective of building a viable and supportable tools environment, including requirements such as resourcing, security, patching, support, and service management.
* Provide technical advice to technical leads on large/complex projects where tooling is involved, escalating technical delivery issues to the tools architect and project team where required.
Requirements:
* Australian Citizenship and capable of maintaining an NV1 security clearance.
* Minimum 3-5 years' technical experience working within a large-scale enterprise-level Network or systems' toolset environment.
* Experience in technical toolset solutions and providing technical advice and expertise to support, identify and maintain architectural integrity of a system.
* Experience in services and products with support processes bedded in tools, and providing advice on service management for these products.
* Key customer relationship experiences with accountability for technical outcomes.
Desirable Qualifications:
* CISCO / CCNP or similar certification.
* Exposure to Data Centre Networks, Hosting and Midrange, security incident management, and logging systems and analytics.
Work-Life Balance:
* 3 days in the office, 2 days remote – with flexible hours to suit.
Diversity and Inclusion:
Optus values diversity and inclusion and is committed to ensuring that its application process provides an equal employment opportunity to all job seekers.