· Part Time Position
· Guaranteed base earnings
· Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Auburn Customer Service Team is seeking a passionate, customer service focused individual to join them in delivering Great Service, Always! to their customers.
To be successful you will:
· Be highly motivated and results driven person with outstanding customer service and communication skills
· Enjoy working in a team environment
· Have a passion for retail
Your duties include, but are not limited to:
· Actively manage Harvey Norman customer repairs & servicing
· Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
· Keep our customers informed about repair status
· Assist with admin duties, including processing invoices, claims and reporting as per company procedures.
· Advise customers of stock arrival and coordinate delivery
What we require:
· Experience in (or ability to work in) a customer focused, successful retail business
· Experience working in a high volume administration role
· Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
· Customer service champion with very strong communication and interpersonal skills
· Excellent organisational skills
· Going above and beyond to provide exceptional customer focused problem solving
· Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
services
What we offer:
· Generous staff discounts
· Harvey Norman is a strong advocate of career progression with a wide support network for professional development
· An environment where good performance is recognised and rewarded
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